Report a listing, user, or message
Habivista relies on the community to flag problems. Every report is reviewed by a human on our Trust & Safety team — triaged within 4 hours, confidential, and never retaliatory.
- Triage SLA
- < 4h
- Investigated
- 100%
File a report
Filling this out takes about 60 seconds. The more detail you share, the faster we can help.
In immediate danger?
If you or someone else is in physical danger right now, contact the Ghana Police Service on 191 or the national emergency line on 112. Habivista reports are not a substitute for emergency services.
How we handle your report
01
You file a report
Tell us what happened. Share a listing URL, screenshots, or any evidence you have.
02
Triaged within 4 hours
Our Trust & Safety team reviews every report personally. High-severity reports get escalated to our 24/7 incident queue.
03
Investigation
We verify facts, cross-reference records, and may contact you for more details. Confidentiality maintained throughout.
04
Action taken
Outcomes range from listing removal to account suspension to referral to authorities. We notify you when your report resolves.
Our commitments to reporters
Confidential
Your identity is never shared with the reported party.
No retaliation
We protect reporters under our anti-retaliation policy.
Trained reviewers
Real people, trained in Ghanaian rental law and safety protocols.
Evidence-first
We act on facts. Unsubstantiated reports don't trigger action but we keep records.
Not sure if it warrants a report?
Our help centre covers scam red flags, the Rent Act, and how to stay safe when viewing properties.